In this tutorial we will show you how you can fill a fillable PDF form template with New Zendesk Ticket data using PDF.co. You can also simply add text, images and links to existing PDF by coordinates! Check this and this tutorials.

  1. Open Zendesk and Select “New Ticket”
  2. Select “Unassigned Tickets”
  3. Test the Trigger
  4. Use PDF.co PDF Filler to Fill the Form
  5. Configure the PDF Filler
  6. Test & Review

If you still need to fill in text into Fillable Fields in PDF Forms, please continue below.

Our sample fillable PDF form has two editable text fields. We will fill it out with the Zendesk Ticket’s sender name and email address.

Fillable PDF Form Template Source File
Screenshot of Fillable PDF Form Template

1. Open Zendesk and Select “New Ticket”

To get started, let’s choose Zendesk as the App and the New Ticket as the Trigger Event.

Setup New Ticket Zendesk Trigger

2. Select “Unassigned Tickets”

Next, let’s select Unassigned tickets View to fetch all the incoming and unassigned tickets.

Choose Trigger's Zendesk View

3. Test the Trigger

Then, let’s test the trigger to see if our account is configured correctly.

Test Zendesk Trigger

Great! Zendesk returned a new ticket data. We will use this data to fill out our fillable PDF Form template.

Found New Ticket In Zendesk

4. Use PDF.co PDF Filler to Fill the Form

We can now set up the PDF.co to fill out the fillable PDF form. Let’s choose PDF.co as the App and the PDF Filler as the Action Event.

Set PDF Filler As The Action Event

5. Configure the PDF Filler

  • In the Source PDF field, enter the PDF Form URL. The sample source file is stored in the PDF.co built-in File Storage. To learn more on how to use the built-in File Storage, check out this tutorial.
  • In the Fillable Fields field, enter the pageNumber;fieldName;ZendeskTicketData. You can get your fillable PDF form’s field names using the PDF.co Get PDF Info tool here.

Configure PDF Filler With Zendesk Data

6. Test & Review

We are now ready to send our PDF Filler data to PDF.co to Test & Review.

Send PDF Filler Data To PDF.co To Test And Review

Hurrah! We have successfully filled the fillable PDF Form template with the New Ticket data.

Filled PDF Form Result
Screenshot of Filled Fillable PDF Form

In this tutorial we learned how to fetch the Zendesk’s New Ticket data and use that data to fill out a fillable PDF Form template using PDF.co’s PDF Filler.